FAQ - Frequently asked questions.
Can I call you?
We only offer support via email or facebook messenger.
I don't see shipping options, what's wrong?
Sometimes your internet browser will cache content, and cause an issue with courier rates showing up during checkout, please clear your browser cache and try again. If this does not correct the issue please try a different device or browser. If you still cannot complete the order please email us and we can manually process.
Do you ship to other countries?
Yes we can ship almost anywhere, During checkout select custom shipping quote and we will manually calculate the shipping rate and email you an separate invoice for payment.Note: We require Paypal payments for orders outside the United States & Canada, and we use Standard Couriers (UPS, Purolator, Canada Post)
Can I visit your warehouse?
Unfortunately we do not have a retail location that is open to the public. To keep costs down we operate strictly online.
Do you offer local pickup?
We are happy to now offer local pick in Richmond, British Columbia
We've partnered with the UPS Store in Richmond to allow local pickup of orders.
How does local pickup work?
1) Process your purchase and select local pickup in Richmond (Free)
2) Your order will be picked and packaged and dropped off at the UPS Store.
3) You will be notified that your order is ready for pickup. (Please pickup within 48hrs after notice is sent)*
4) Go to the UPS Store and tell them that you are picking up a Makerparts order, Show them your order confirmation, show them your ID and your done.
---------------------------------------------------------------
185-9040 Blundell Rd
Richmond BC, V6Y 1K3
Google Maps Link Pickup hours (Once confirmation that order is ready for pickup is received)
HOURS OF OPERATION
Saturday - 10:00 am - 3:00 pm
Sunday - Closed
*Suggest you arrive early
Small Item shipping
Sometimes you only want one small item. but the shipping is way more then the item itself. this can be frustrating. If the item you want is very small (some screws, washers, spacer, wire, belt). and is less then 3/4" in height, when stuffed into a padded envelope. We can send it as mail through Canada post.
Note that if your order is thicker then 3/4" (20mm) after inserting into a thin padded envelope. we will ship it as a standard parcel and normal rates will apply.
Unfortunately the Shopify system isn't always sophisticated enough to know how large or small our products are, so sometimes a physically large but light weight item may show the option to be mailed. If this happens we will contact you to cover proper amount of shipping.
One thing to keep in mind, is that if we mail it via Canada post. There is no tracking number and who knows how long it will take to arrive.
*By selecting Canada post small parts mailing you accept all risk if it gets lost.. We recommend you use a courier with a tracking number
When will it ship?
We operate Mon - Friday from 9am until 5pm, We do our best to pack and ship orders within 2-3 business days. But sometimes this can be delayed if parts are pre-ordered or require cutting. Please note that selecting express shipping or local pickup does not speed up the time to get it packed.
Insured?
In order to keep shipping rates low, we do not insure the shipments as this can drastically increase courier rates. We can add insurance if you require it (for an additional cost) please let us know if you would like it added. In the very unlikely event that a package is lost, You are responsible to contact the courier and file a claim. We will not send a replacement set of parts if the package was stolen after it had been delivered/Left on your door step.
One thing to keep in mind, is that if we mail it via Canada post. There is no tracking number and who knows how long it will take to arrive.
*By selecting Canada post small parts mailing you accept all risk if it gets lost.. We recommend you use a courier with a tracking number
Shipping to a PO Box?
If you need something shipped to a PO Box, please use a Canada post service, choosing Purolator or UPS to a PO Box may result in the package being rejected and sent back. If this happens, you may need to pay for shipping twice :(
If you didn't realize that you must ship with Canada Post for a PO Box, and you select a different courier, If the costs are similar we will switch to a Canada Post service instead to avoid rejection.
Pre-Order?
We place our orders with our Suppliers typically twice a month. We commonly receive orders in within 1 week of placing them, As long as the supplier has stock themselves. Note that once a pre-order has been placed it cannot be cancelled using the the link in your order confirmation email. You will need to email and and request a cancellation.
Tax Exempt?
If you have special status in Canada that exempts you from paying taxes. please email us proof of your exemption. and we will help you process your order.